Organizations spend many months evaluating the migration tools and just three days on stakeholder interaction. Then, on day 2, they wonder why help desks are flooded. The technology itself was never the problem.

In 8 migrations, the most common failure pattern was not due to the tooling.

BitTitan ShareGate Azure Migrate, and Azure Migrate, are mature platforms. They are reliable. The alignment between stakeholders is the key factor that determines how a migration will be remembered.

What happens in practice? Users who didn’t realize that their Outlook profile needed reconfiguration. Executives who weren’t informed that delegate additions needed to be made. Help desks were never briefed by management on the 10 most common post-migration problems.

At one migrations, we found that the failure of communication before migration was evident in the way we supported 500+ customers across 3 post-migrations. The tickets revealed the story.

Good stakeholder engagement means pre-migration users briefings, documented Exception processes, a clearly defined escalation path and a Hyper Care with defined ownership.

Engineers who are able to lead communication with stakeholders and execute technical migration are valued significantly higher than those who cannot do both.

The migration tool moves all the data. The stakeholder strategy determines if anyone noticed.

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